Payment, shipping & delivery
We offer the following payment types:
- Credit card (Visa/Mastercard)
- bill with clarna
Deliveries are only possible at delivery addresses in Germany, Austria, Switzerland and countries of the European Union.
- Germany and Austria: Free shipping from 39€ Order value // 4,95€ below 39€ Order value
- European Union: Free shipping from 80€ Order value // 9,95€ below 80€ Order value
- Switzerland: 19,95€*
* In case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which we have not to represent and which are to be borne by you. These include, for example, costs of the transfer of money by credit institutions (e.g. Transfer fees, exchange rate charges) or import duties or taxes (e.g. For more information, please contact: here and on import sales tax here, sowie speziell für die Schweiz unter http://xtares.admin.ch/tares/login/loginFormFiller.do.
Unless otherwise specified in the article description, delivery to Germany and Austria shall take place within To 1-3 days, in the case of international deliveries within To 3-7 days after confirmation of order (with agreed advance payment after the date of your payment order). Please note that no delivery takes place on Sundays and public holidays. If you have ordered items with different delivery times, we will ship the goods in a common shipment, unless we have made any different agreements with you. In this case, the delivery time is determined according to the item with the longest delivery time that you have ordered.
You can also send your order to a DHL packing station. To do this, you can simply specify the address of the DHL packing station as the delivery address when you place your order. Please don't forget to list your postal number! Please note the maximum package size for your packing station - meditation mats cannot be sent to packing stations, for example. If you are unsure if an item can be sent to your packing station, please ask directly at your packing station, because if a package is too large it is usually sent to the nearest post office.
Once your package has been shipped, you will receive an email with your shipment number. This shipment number allows you to track the shipping status of your order directly on the shipping service provider's website.
Sometimes a package doesn't arrive. In such a case, it is always advisable to submit an enquiry to the shipping service provider. If your order has not been received by you, write to us [email protected] and we will take care of a quick solution.
If you have changed your order at short notice or have noticed an error in your order, we are happy to change or cancel your order if it has not yet been packaged in our warehouse. In such a case, contact us as quickly as possible to stop the shipment of the goods. We can be reached by phone Monday to Thursday 10-12 clock and 14-16 clock and Friday 10-12 clock. If your package is already ready for shipment, we can no longer cancel your order. In this case, you can simply refuse to accept the package. So the package will be sent back to us again and we will refund you the purchase amount.
To exchange an item, we would ask you to request a return request for the item. You can do this easily and quickly with our return form, that you find here: Https://eblywlto.vip/widerrufsrecht/ruecksendungen At the same time you can order your desired item from us. Once your returned item has arrived, we will issue you a credit note.
Yes, we offer vouchers. These are ideal if you don't know exactly what Lotuscrafts product you want to give away. You can order the vouchers in our online shop. The voucher will then be sent to you as a PDF by e-mail. You can print it or forward it by email.
At the end of your order process, you can redeem your discount in the 'Discount Code' field in the right column. Please be case-sensitive.
Return & Refund
If you are not completely satisfied with an article from us, you can send it back to us free of charge from Germany and Austria within 30 days.
For returns from the other EU countries as well as Switzerland, the return costs are borne by the customer.
On the shipping document you will find all instructions for a quick and smooth return. If there are any questions, our Support team with pleasure further!
You will find all necessary legal instructions regarding your right of withdrawal here.
A change to another color or size is directly not possible. Please return the item you do not want to have to us and order the desired replacement item separately in the online shop.
Please give us some time for the careful processing of returns, we will process your return after arrival at our warehouse but of course as soon as possible and you will receive your return from us via the payment method used in the online shop within a maximum of 14 days.
Returns from Germany and Austria are free of charge.
For returns from other EU countries and Switzerland, the return costs are borne by the customer.
For quick and easy processing, in this case we also ask you to return the corresponding article as described and to order the replacement article separately in the online shop.
To initiate a return, please fill out the form Return form out.
Dealers & Commercial Customers
Yes, we offer a 10% discount for trained yoga teachers (no minimum order value). So you can take advantage of the "Yoga Teacher Discount":
Please create a customer account with us first. After that, you will send us your training certificate by e-mail to [email protected] After activation, you will receive feedback from us so that you know that you can now get started. The discount is then automatically deducted at the cash register.
IMPORTANTLY: Please wait for the activation, as unfortunately we cannot grant any discounts on already paid orders.
Yoga studios and meditation centers have special price conditions with us. Please contact us by e-mail with your studio and homepage. We will take a look at your studio/centre online and contact you with the terms and conditions.
Discounts for large commercial orders (medical practices, kindergartens, schools, hotels, etc.) are also possible. You need our meditation pillows for your practice or other movement space etc.? We have particularly attractive offers for our commercial customers. We will gladly create an individual offer with discounts of 20-30% depending on the item and quantity. For an individual offer please use our contact form, we look forward to your inquiry!
We also support meditation teachers/practitioners/coaches with 10% discount on each order (no minimum order value).
So you can get a discount: Please create a customer account with us first. After that, send proof of training, business certificate or similar proof of your activities by e-mail to [email protected] After activation, you will receive feedback from us so that you know that you can now get started. The discount is then automatically deducted at the cash register.
IMPORTANTLY: Please wait for the activation, as unfortunately we cannot grant any discounts on already paid orders.
If you want to place a larger order, write to us and we can make you an individual offer.
Our meditation cushions are filled with biology-spelt husks. The biology-spelt husks (kbA) which were peeled in Germany adapt themselves ideally to your seat position and support a stable and comfortable posture. Only our Zafu cushions ZEN kapok is filled with natural kapok wool. Kapok has the advantage that it is very easy and elastic.
For the height of the meditation cushion body height, flexibility and the range of application are vital. We with Lotuscrafts divide our meditation cushions into three different dimensions categories:
- Small: approx. 10-cm seat height
- Standard: approx. 15-cm seat height
- High: approx. 20-cm seat height
Even before the height of the pillow is considered, one should think about the form. We at Lotuscrafts basically distinguish between round and crescent-shaped cushions, with both having certain advantages. The crescent-shaped cushions allow the heels to come closer to the body, for example in the lotus or cutter seat. This brings many people with a smaller hip opening into a more relaxed seat. The round cushions have more seating and thus a more stable seat. Basically, however, this question is very individual and should be taken by everyone themselves.
For the height of the Meditationsbolster body height, flexibility and the range of application are vital. We with Lotuscrafts divide our Bolster into three different dimensions categories:
- Around: Yoga role RESTORATIVE
- Angularly and largely: Yogabolster RESTORATIVE L
- Angularly and small: Yogabolster S. RESTORATIVE
On the angular Bolster one has in the yin yoga a better stability, the round Bolster are better suited for advanced yogis.
Depending on your yoga practise you should also choose your Bolster. Our series RESTORATIVE Bolster is filled with kapok, is elastic and soft. Nevertheless, she offers on account of the Bolsterform enough stability around relaxed Rückstrecker or the similar to take. However, the yoga role is more difficult on account of filling with spelt husks. It can be also used as a weight in Dehnpositionen, e.g., on the legs lay with the seated Vorwärtsbeuge.
If you liked to order only one relation one of our hassocks or Bolster, announces you please to us under [email protected] and, nevertheless, writes to us like your full names, your address and which relation (model and colour) you would like to buy, in addition. Then we will immediately check the availability and get in contact with you. For the following cushions and Bolster relations are available:
- Meditation cushions LOTOS by all heights
- Zafu cushions ZEN
- Zafu cushions ZEN half moon
- Meditatonskissen half moon SHANTI
- Yoga role RESTORATIVE Ø 24 cm
Unfortunately, for our other models no relations are available. Unfortunately, also for our Meidtationsmatten we have no separate relations in the assortment.
The twill connection (also briefly twill or Twill) is to be recognised one of three basic connection kinds for weaved materials and very well by the at an angle running burr. Twill materials are especially robust and nursing-bright, nevertheless, and form-solidly after washing.
The cotton for our materials is cultivated in India and is coloured.
Our biology-spelt husks come from controlled biological cultivation (kbA) and everybody is processed in Germany. Besides, the husks are dusted carefully to get rid of dust particle. Our husks are thereby especially light and pliable, Besides, less fine wear and break (broken spelt punches) originates with the regular use of our meditation cushions. You find further details to the manufacturer of the husks under this blog entry https://eblywlto.vip/blog/betriebsbesichtigung-bei-unserem-dinkelspelzen-hersteller/ (hyperlink on Blogbeitrg)
Sustainability & Certifications
GOTS stands for the "Global Organic Textile Standard"and is a globally known certification for textile products from ecological and socially acceptable production. GOTS takes into account the entire production chain, from raw material extraction on the organic cotton fields to packaging. Every step of the work will pay attention to environmentally friendly processes, health-friendly materials and social standards.
In addition, the social standards of the ILO (International Labour Organisation) are regarded as a minimum standard and guarantee fair wages, occupational safety and freedom of association, protection against toxic chemicals, prohibition of forced labour, child labour, as well as ill-treatment and discrimination. But GOTS goes beyond that, for example, fire prevention and evacuation exercises are also required. Animal welfare is also supported by the use of fibres from controlled biological animal husbandry.
Our GOTS certified products are carefully marked by us in the product description so that no confusion arises during purchase.
Large amounts of artificial fertilizers and pesticides are used worldwide in the cultivation of conventional cotton. About 25% of the world's insecticide and 10% of pesticide use is in cotton cultivation, although this represents only 4% of the total arable area. For each T-shirt, for example, about 150 grams of poison land on the cotton growing fields. Excessive use of chemicals reduces soil fertility and pests become more resistant.
Organic cotton, on the other hand, is grown in accordance with established standards. Controlled organic agriculture prohibits the use of toxic and non-degradable chemical-synthetic pesticides and fertilizers so that soils and groundwater are no longer contaminated. The use of genetically modified organisms is also prohibited.
Press & Cooperations
Yes, we like to cooperate with influencers who fit our brand thematically. Please send us an e-mail to this address and tell us how you intend to cooperate and what products you are interested in. Please also send us links to your social media profiles so that we can take a picture of you.
If you purchased one of our items on Amazon and would like to send it back to us, we must ask you to process this directly via Amazon. Please log in to your Amazon account and go to "My Orders" and initiate a return. You will now receive all necessary documents from Amazon that you need for a return shipment